FAQ

Frequently asked questions related to utilizing IT management software for all service management, operations management, device management and cloud monitoring needs.

YES. We have tools & resources that our clients can use that allow them to manage software and applications. These tools also give them access to our ticketing system. If they are unable to solve the issue with that, they are able to escalate as needed to solve the issue.

Pretty much, every IT related service you can think of we will take care it. Monday through Friday 8:30AM to 5:00PM. We can provide after hours needs as well. You can call in as much or as little as you want, we will be there to take care of you.

Businesses of all sizes across various industries sign up for IT services, including:

  • Startups needing scalable tech solutions
  • Small and Medium Businesses (SMBs) seeking cost-effective IT support
  • Large Enterprises requiring advanced infrastructure and cybersecurity

If your business relies on technology to operate efficiently and securely, IT services can help you grow, protect, and optimize your operations.

Actually, cybersecurity is very important to small businesses—perhaps even more so than many realize. While it’s true that small businesses often think they aren’t big enough to be targeted, cybercriminals frequently go after smaller organizations precisely because they tend to have weaker security measures in place.

Here’s why cybersecurity is crucial for small businesses:

  • Many lack the resources to implement advanced security systems, making them more vulnerable to attacks like phishing, ransomware, or data breaches.
  • The costs of a cyberattack can be catastrophic for a small business. For many, it could be the difference between surviving or going under.
  • Clients and customers expect their data to be secure. If a small business suffers a breach, it risks losing customer trust, which is harder to rebuild than anything else.
  • Depending on the industry, small businesses may be required to meet certain regulatory standards for data protection. Cybersecurity helps ensure compliance.
  • A strong cybersecurity strategy helps keep your business running smoothly by protecting essential systems, data, and operations from disruptions.

So, even though small businesses might not be as high-profile a target as large corporations, cybersecurity is a critical investment that helps protect against the growing threat of cyberattacks. It’s better to be prepared than to risk losing everything to an attack that could have been prevented.

Your company can receive IT support through a combination of methods to ensure that your staff can stay productive and resolve any IT issues quickly and efficiently.

  • Helpdesk/Support Desk for troubleshooting via phone, email, or ticketing.
  • Remote Support for quick fixes without on-site visits.
  • On-Site Support for more complex technical issues.
  • Managed IT Services for proactive monitoring and maintenance.
  • Training to empower staff with basic tech skills.